Warranty

Thank you for purchasing AOK products(here refers OEM brands manufactured by AOK and products Of Custom Design Projects together). All new AOK products come with a one-year limited warranty from the original bill of lading arrival date against defects in materials and workmanship from an AOK’s customers and their authorized resellers. All AOK products sold as “refurbished”, “reconditioned”, or “factory renewed” are covered by a 90 day limited warranty against defects in materials and workmanship from the original arrival date of shipment from an authorized agent.

  • 1. Limited Warranty Conditions

    The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

  • 2. Limited Warranty Coverage

    The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

  • 3. Warranty Procedure

    For the duration of the warranty period, AOK will replace or repair defective products. If a product is suspected of being defective, local distributors (AOK’s Customers who bought the products from AOK) should gather this reported unit one by one monthly,And fill the diagnosis form provided by AOK and then send all the filled diagnosis forms back to AOK’s service center, A after-sale service representative will check whether all the reported units are under AOK’s warranty and then the local distributor sends back the confirmed monthly warrantable units together in a courier parcel(DHL/UPS for reference). AOK’s after-sale service engineer will authorize the exchange or repair of the defective item. Products must be shipped in the original or comparable packaging with shipping and insurance charges prepaid on local distributors’ own account. While, AOK will send back the repaired or exchanged units back to the local distributor with shipping and insurance charges on AOK’s account.

  • 4. Limitation of Warranty

    Neither AOK or its third party suppliers make any other warranty or condition of any kind whether expressed or implied, with respect to the AOK products, and specifically disclaim the implied warranties or conditions of merchantability, satisfactory quality, and fitness for a particular purpose.

  • 5. Limitation of Liability

    Except for the limited obligations specifically set forth in this warranty statement, in no event shall AOK or its third party suppliers be liable for direct, indirect, special, incidental, or consequential damages, whether based on contract, tort, or any other legal theory and whether advised of the possibilities of such damages.

  • 6. RMA Workflow rma

All Application Solution

all01

Headphone / Speaker Retail Showroom Product Selection & Content Distribution

all02

AOK Displays For Retail & Hospitality

Rtails / Hospitality
all03

4K Sound bar Retail Demonstration With Push Buttons

Rtails / Hospitality
all04

Interactive Retail Solution Communicating With Demonstration Items

Custom
all05

Retail Audio POP Case Study: Headphone & Speaker Demonstration Bench for Panasonic

Rtails / Hospitality
all06

Custom Solutions

Custom
all07

Android Digital Signage Platform

Digital Signage
all08

RFID Tag As User Interface Element In Retail Advertising

Rtails / Hospitality

Knowledge Base

base01

White Paper:Battery Operated LCD Media Player

base02

White Paper:Battery Operated LCD Media Player

base03

White Paper: Digital Shelf Edge Video Display Strip

base04

How to Ensure The Best Audio Quality in Retail Demonstration to Satisfy Audio Enthusiasts?

base05

White Paper: Top 6 Commercial Tablet Android Solution Processors

FAQ

The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

The limited warranty is provided to the original buyer only and is not transferable. Proof of unit serial number will be required for any limited warranty on AOK products. AOK warranty covers only those defects which arise as a result of normal use of the product, and do not apply to any product: (i) which has been repaired or altered unless done or approved by AOK or AOK’s authorized distributors, (ii) which has not been maintained in accordance with any operating or handling instructions provided by AOK or AOK’s authorized distributors, (iii) which has been altered or damaged by accident; (iv) which has been subjected to unusual physical or electrical stress, misuse, abuse, power shortage, or negligence or (v) which has been used other than in accordance with the product operating and handling instructions.

Documentation

doc01

Test Report LVD

doc01

Test Report ETSI EN 300 328 V2.2 (2019-07)BLE

Boxed Payer
doc01

4K Sound bar Retail Demonstration With Push Buttons

doc01

Interactive Retail Solution Communicating With Demonstration Items

all05

Retail Audio POP Case Study: Headphone & Speaker Demonstration Bench for Panasonic

Framed Video Screen
doc02

Custom Solutions

Open Framed Screen
doc01

Android Digital Signage Platform

Android Player
doc01

RFID Tag As User Interface Element In Retail Advertising